tuntung Platform Privacy Notice

This page describes what we collect when you use tuntung and how we keep that data protected. We process personal information to verify your identity, process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or Indonesian banks (mobile banking, local payment, online payment, e-wallet), and deliver our gaming services—slots, live dealers, and sportsbooks—securely.

We undertake to handle your data with encryption, access controls, and regular security audits. Your transaction history, account balance, and game activity are logged and stored separately from your personal information. We do not sell or share your data with advertisers or marketing partners. Third-party processors—payment gateways, hosting providers, and analytics vendors—operate under strict data protection agreements.

This notice applies to all tuntung account holders in supported jurisdictions. By using tuntung, you agree to this privacy policy. If you have questions about data handling or wish to request a data export, contact our support team during business hours in English or Indonesian.

What Data We Collect and Why

We collect personal information in several categories when you create and maintain an account on tuntung. During signup, we collect your email address and a secure password that you create. We never store your password in plain text; we hash and salt it cryptographically.

When you deposit funds, we collect your payment method details—your e-wallet identifier, bank account number, or similar. This information is processed through our payment partners (LinkAja, e-wallet, mobile banking, etc.) and is not stored on tuntung servers after transaction completion. We retain only your transaction ID, amount, date, and status for account reconciliation.

Your first deposit triggers KYC (Know Your Customer) verification. We collect a photo of your national ID (KTP, passport, or driver's license) and proof of address (utility bill, rental agreement, or bank statement). We use this to confirm your identity and comply with Indonesian financial regulations. Once verified, you do not need to resubmit these documents for future deposits on tuntung.

Game Activity and Transaction Logs

We log all game activity—every spin on Aviator, Sweet Bonanza, Fortune Tiger, or other slots; every hand of blackjack or Dragon Tiger; every market on Liga 1, Piala AFF, or esports events. These logs include timestamp, bet amount, outcome, and balance change. This data is retained indefinitely and is auditable by you through your Account Balance dashboard.

We use this data to detect fraud, settle disputes, and provide account transparency. We do not use game history for marketing or share it with third parties outside our platform.

Data retention: We retain your game logs, deposits, and withdrawals for at least seven years to comply with financial audit requirements. Your personal information (ID photo, address proof) is retained for three years after account closure or account inactivity.

Device and Access Information

When you log into tuntung, we record your IP address, device type (mobile, desktop, tablet), browser or app version, and approximate geolocation. We use this to detect unauthorized access—if your account is accessed from an unusual device or location, we may flag it and request additional verification. This does not mean access is denied; you simply confirm your identity and proceed.

We also use this data to troubleshoot login issues and improve app performance across different devices in Jakarta, Surabaya, Bandung, Medan, Semarang, and other regions where tuntung operates.

Cookies and Tracking

tuntung uses cookies to maintain your login session and remember your preferences (game volume, language, theme). These are session cookies that expire when you log out. We do not use cookies for tracking or targeted advertising. Third-party analytics tools (such as server logs) help us understand platform performance but do not identify you personally.

You can disable cookies in your browser settings, but this may limit functionality—for example, you may need to log in again each time you visit tuntung.

How We Protect Your Data

We encrypt all data in transit using TLS 1.3 (HTTPS). Payment information is encrypted and processed through certified payment gateways; it does not pass through tuntung servers. Data at rest on our servers is encrypted with AES-256. Access to data is restricted to authorized staff only and is logged for audit purposes.

We conduct regular security audits and penetration testing. Our servers are hosted on secure infrastructure with firewalls, intrusion detection, and backup systems. If a data breach occurs, we will notify affected users within 24 hours and provide guidance on next steps.

Note: While we implement industry-standard security, no system is non-specific info secure. If you suspect unauthorized access to your tuntung account, reset your password immediately and contact our support team.

Your Rights and Our Commitments

You have the right to access all personal data we hold about you. Request a data export through your account settings or by contacting our support team; we provide this within seven days. You can request correction or deletion of personal data, subject to legal requirements. We may retain transaction records for audit purposes even after account closure.

We do not share your personal information with third parties for marketing, advertising, or profiling. Our payment processors (LinkAja, e-wallet, mobile banking, etc.) and hosting providers receive only the data necessary to deliver their services and operate under strict data protection agreements.

Third-Party Processors

Our payment partners (local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) process deposit and withdrawal transactions. Each operates its own privacy policy; we recommend reviewing them. Our hosting provider stores tuntung's servers and databases. Our email provider sends account notifications. All processors sign data protection agreements requiring them to handle your data securely and not use it for their own purposes.

Cross-Border Data Transfer

Our servers may sit outside Indonesia. When your data is transferred internationally for storage or processing, it remains encrypted and subject to this privacy policy. By using tuntung, you consent to this cross-border transfer. Your data is never transferred to jurisdictions without adequate data protection standards.

Policy Updates

We may update this privacy notice from time to time. Material changes—such as new data collection or sharing practices—will be announced via email to all account holders. Your continued use of tuntung after such an announcement constitutes acceptance of the updated policy. We recommend reviewing this page periodically for updates.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your data rights, or suspect a privacy violation, contact our support team during business hours (approximately 08:00–23:00 local time, seven days a week). Reach us via in-app chat, email, or phone. We respond in English and Indonesian. Privacy requests are typically handled within 24 hours during business days.

tuntung is committed to protecting your privacy and operating transparently. We collect only the data necessary to deliver our services, protect against fraud, and comply with regulations. Your account security, transaction integrity, and data confidentiality are our priorities.

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